Reply to a webhook not firing report

Missing webhooks break customer workflows. A delivery log check usually finds the reason.

Last reviewed October 14, 2026

Get the event and time

Ask which event and when it should have fired.

Look for attempts and response codes.

Confirm it is reachable and returns success.

Say how and when failed sends retry.

Resend missed events if you can.

Ask them to watch the next event.

Often endpoint downtime or slow responses.

If your system keeps a log, yes.

It explains retries. A person reads the logs.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.