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Guides

Reply to a table booking change request

Booking changes are time sensitive. Check the diary first, then confirm in one clear message.

Last reviewed

Find the booking

Match name, date and party size.

Check availability

Look at the new slot before you reply.

Offer alternatives

Suggest nearby times if it is full.

Mention any deposit

Say whether it moves with the booking.

Confirm the change

Repeat the new date, time and party size.

Note special requests

Carry over seating and occasion notes.

Questions

What if the change is same day?

Reply fast and phone if the slot is tight.

Is a deposit lost on a change?

State your policy before they ask.

Can the AI answer these?

It drafts from the diary. A person confirms.

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