Reply to a single sign on login problem

SSO problems lock whole teams out. A short checklist finds the cause quickly.

Last reviewed October 14, 2026

Confirm who is affected

One user or the whole team.

A screenshot or error text helps.

Confirm the app is assigned to the user.

Make sure the email matches the account.

Send a password reset if policy allows.

Ask them to test and reply.

Often an email mismatch or missing assignment.

Only for admins and with care.

It shares the checklist. A person edits accounts.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.