Reply to a salon late arrival notice

Late arrivals squeeze the day. A clear reply keeps the schedule and the client.

Last reviewed October 14, 2026

Thank them for the heads up

Early notice helps the team.

Say whether the full service still fits.

Suggest a trimmed option if time is short.

Say how late is too late.

Be clear about late or no-show charges.

Repeat the arrival time and service.

Offer the next free slot and say the booking cannot be kept.

Only if your policy says so. State it when booking.

It sends your late policy. A person decides on the booking.

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