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Guides

Reply to a late arrival policy question

Late arrivals disrupt a day of bookings. A clear policy, stated kindly, protects both the schedule and the relationship.

Last reviewed

Thank them for telling you

Early notice helps everyone.

State the grace period

Say how late is still fine.

Explain what you can do

Offer a shorter appointment or a later slot.

Explain what you cannot do

Say when the booking must be moved.

Give the rebooking route

Link the booking page or offer to rebook.

Mention any fee

Be clear if a late fee or no-show fee applies.

Questions

Should we always rebook late arrivals?

Use judgement. Repeat late arrivals may need a firmer rule.

What if they are stuck in traffic?

Ask for a quick call and offer the next option.

Can the AI explain the policy?

Yes, from your published terms. A person decides exceptions.

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