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Guides

Reply to a referral status query

Referral waits cause worry. A clear stage and next step calms most follow-ups.

Last reviewed

Look up the referral

Find the stage and the last action.

Say where it is

Name the stage in plain words.

Explain what is next

Describe the next step and who owns it.

Give a realistic window

Share the usual wait, not a promise.

Offer a chase

Say what you can do to move it on.

Set the next update

Tell them when you will write again.

Questions

What if we do not know the stage?

Say so, then chase the other party today.

Should we promise a date?

Give a typical range and flag it as an estimate.

Can the AI answer these?

It reads the status field. A person chases delays.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.