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Reply to a records request

Records requests have legal limits. Verify who is asking before you send anything.

Last reviewed

Acknowledge the request

Confirm what they asked for and the date.

Verify identity

Ask for proof through a safe channel.

Check what you can share

Note any parts you must withhold.

Explain format and cost

State the format, any fee and the way to pay.

Set a delivery date

Give the legal or usual deadline.

Send securely

Use an encrypted link, not a plain attachment.

Questions

What if someone else asks on their behalf?

Get written consent before sharing.

Can we refuse a request?

Only on legal grounds. Explain the reason.

Can the AI answer these?

It drafts the steps. A person approves release.

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