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Guides

Reply to a matching gift question

Matching gifts can double a donation. A helpful reply turns a question into a larger gift.

Last reviewed

Thank them for asking

Welcome the interest in matching.

Explain how matching works

Say that many employers match gifts.

Point to the employer portal

Suggest checking the employer giving page.

Share your details

Provide your legal name and tax ID where appropriate.

Give timing

Note deadlines and how long matches take.

Offer help

Invite questions if the form is unclear.

Questions

Can we confirm a match is coming?

Only the employer can. Confirm receipt of the original gift.

Should we promote matching?

Yes. Mention it on receipts and thank-you pages.

Can the AI answer these?

It explains the steps. A person confirms receipt of matches.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.