Reply to a lost property enquiry

A lost item matters a lot to its owner. A fast, careful reply leaves a lasting good impression.

Last reviewed October 14, 2026

Show you care

Say you are sorry and will check right away.

Get details only the owner would know.

Look in the lost property log and ask the team.

Confirm the item if it matches, without revealing too much.

Offer collection, or posting at the guest's cost.

State your storage period.

Ask for a detail they can only know, such as contents or marks.

Yes if the guest pays. Take payment first.

It can collect the description and pass it on. Staff search and confirm.

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