Answer a reservation change request

Last-minute changes are normal in hospitality. A fast, flexible reply keeps the guest and the table.

Last reviewed October 14, 2026

Thank them for letting you know

Early notice helps you reseat the table.

Look at the book before promising a new time.

Give two or three alternative times.

State how late you can change the number of guests.

Say whether a deposit carries over to the new booking.

Send the new details so there is no confusion.

Offer the nearest times and the waitlist.

Only if you take deposits. State the policy when booking.

It can explain options and link the booking page. The booking system makes the change.

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