Reply to a donation refund request

Refund requests from donors are sensitive. A kind, clear reply protects trust whatever the answer.

Last reviewed October 14, 2026

Thank them first

Acknowledge the gift and the request.

Find the gift date, amount and method.

Explain when donations can be refunded.

Refund clear mistakes and duplicates promptly.

Say how long the refund takes to appear.

Thank them and offer to stay in touch.

Follow your policy and local rules. Mistakes and duplicates are usually refunded.

Explain how the gift was applied before deciding.

It shares your policy. A person approves refunds.

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