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Reply to a billing contact change request

Billing contact changes are simple but need a quick identity check. Do both and confirm.

Last reviewed

Verify the requester

Check they are an account admin.

Confirm the new contact

Repeat the name and email.

Update the account

Change the billing email and note it.

Explain past invoices

Say whether older invoices will be resent.

Confirm in writing

Send a short note to old and new contacts.

Check for tax details

Ask if the company name or VAT details change.

Questions

Who can change the billing contact?

An account admin or owner.

Should we notify the old contact?

Yes, for security.

Can the AI answer these?

It explains the steps. A person verifies and edits.

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