Skip to content

Guides

Answer an event accessibility question

Accessibility questions deserve a specific answer. Vague replies lose attendees.

Last reviewed

Thank them for asking

Welcome the question.

Answer the specific need

Address the access, seating or assistance asked about.

Share venue details

Describe entrances, lifts, toilets and parking.

Offer assistance

Explain how to request support in advance.

Give a contact

Name who can help on the day.

Follow up

Confirm arrangements closer to the date.

Questions

What if we do not know the answer?

Say so, find out and reply with a date.

Should details be public?

Yes. Publish them so fewer questions arrive.

Can the AI answer these?

It shares published details. A person arranges support.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.