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Guides

Handle an event ticket refund request

Refund requests for events come with deadlines. A clear policy and a quick answer keep goodwill with attendees and supporters.

Last reviewed

Check the policy and the date

See whether the request is inside your refund window.

Say yes or no up front

Put the answer in the first lines.

Explain the reason if no

Be kind and offer transfer, credit or a donation instead.

Say how the refund is paid

State the method and expected timing.

Offer a transfer

Let them pass the ticket to someone else if you allow it.

Close the loop

Confirm when the refund is issued.

Questions

What if the event is cancelled?

Refund in full and say so in the first line.

Can we offer a donation instead?

Offer it as a choice, never as the only option.

Can the AI approve refunds?

It can explain your policy. A person should approve exceptions.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.