Allergy questions are about safety. A careful, honest reply protects the guest and your business.
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Thank them for asking and say you will help.
Say plainly if the kitchen cannot rule it out.
Offer to put them in touch with a manager or chef.
If you are unsure, say so and do not promise safety.
Record the allergy so the team is ready.
Only if your process truly supports it. Otherwise say it contains no allergen ingredients but cannot be guaranteed.
A manager or chef with current allergen knowledge.
It can share your published allergen information. Anything else goes to staff.
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