Answer a skip-a-shipment request

Skips are better than cancellations. A quick, friendly yes keeps the subscriber and protects your forecast.

Last reviewed October 14, 2026

Say yes first

Confirm the skip is fine before explaining any rules.

State the date after which a box cannot be skipped.

Tell them when the next box will go out.

If they need longer, show how to pause for a few months.

If the issue is the contents, offer to change what they receive.

Link to the account page for future skips.

Be honest, and offer to skip the following box or send this one to a friend.

Many shops allow a few a year. State the limit clearly.

It can explain the steps and link the account page. The product does the skip.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.