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Answer a renewal quote request

Renewal quotes often go to a buyer who needs a number for approval. A fast, clear quote with the renewal date keeps the account on track.

Last reviewed

Confirm the plan and term

Check what they have today and the renewal date before quoting.

Send the price plainly

Put the total, billing period and what it includes in the first lines.

Flag any change

If the price or plan changed, say so and why, with the effective date.

Attach what approvers need

Offer a PDF quote or a company name and tax details field.

Give the decision date

Say how long the quote holds and what happens if it lapses.

Offer a call if it helps

For larger accounts, invite questions before they decide.

Questions

Can we lock the current price?

If your policy allows it, offer a longer term at today's price and say so clearly.

What if they want to drop seats?

Quote the lower seat count and note what changes.

Can the AI draft the quote reply?

It can draft the reply. Prices should come from your pricing page or billing system.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.