Answer a membership freeze request

A freeze is better than a cancellation. A clear, friendly reply often keeps the member.

Last reviewed October 14, 2026

Acknowledge the reason

Thank them and respond kindly to what is happening.

Say the minimum and maximum length and any fee.

Give the start date and the restart date.

Say what is paused and what still bills.

Say what happens to booked classes or sessions.

Link the reactivation page or the front desk.

That is your call. State the rule before they ask.

Offer the freeze, then respect their choice.

It explains the rules. Approval stays with your team.

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