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Guides

Send an appointment reminder reply

Reminders get replies. A quick, polite response keeps the schedule full.

Last reviewed

Confirm the appointment

Repeat the date, time and clinician.

Handle a confirmation

Thank them and share arrival instructions.

Handle a change request

Offer the next open slots.

Handle a cancellation

Confirm it and offer to rebook.

Share prep details

Remind them about fasting, forms or ID.

State your late policy

Explain what happens if they are late.

Questions

Who handles urgent symptoms?

Direct them to emergency services or a clinician, not the inbox.

How should we handle no-shows?

Follow your policy and be kind in the first message.

Can the AI manage these?

It confirms and offers slots. A person handles clinical issues.

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