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Guides

Send a term date change notice

A date change disrupts families' plans. A notice that leads with the new dates reduces calls.

Last reviewed

Lead with the new dates

State what moved and when it now happens.

Say who is affected

List the year groups or classes.

Explain the reason briefly

Give one honest line.

Cover childcare and travel

Point out what families may need to rearrange.

Say where to find updates

Link the calendar or help page.

Give a contact

Name who to ask about edge cases.

Questions

How much notice should we give?

As much as you can, and follow any local rules.

Should we send it by more than one channel?

Yes, email plus the help page at least.

Can the AI draft these?

It drafts the notice. A person confirms the dates.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.