Send a return label request reply

Return label requests are a good moment to keep the sale. A fast reply with the label and clear next steps makes returns painless.

Last reviewed October 14, 2026

Check the order and window

Confirm the order and that it is inside your return window.

If eligible, say so up front. If not, explain the rule kindly and offer what you can.

Attach the label and say how to pack, where to drop off and what to include.

State whether the return is free or deducted from the refund.

Say when the refund is issued after the parcel arrives.

If it fits, mention an exchange or store credit as an alternative.

Ask for a screenshot and send a new label right away.

For damage claims, yes. For simple returns, it just slows things down.

It can explain the process. Labels and refunds should be issued from your order system.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.