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Guides

Send a fee change notice to clients

Fee changes are routine for a growing practice but still sensitive. Early, plain notice keeps clients with you.

Last reviewed

Lead with the change

State the new fee and the date it starts.

Give a reason

Explain costs or scope in a sentence.

Give notice

Send it well before the change takes effect.

Show what stays the same

Remind them of the service they receive.

Invite questions

Offer a short call.

Be consistent

Apply the same notice to every client in the group.

Questions

How much notice is fair?

At least one billing cycle, and longer for big changes.

Should we offer loyalty pricing?

That is your call. Apply any offer by a clear rule.

Can the AI send the notice?

It drafts from your wording. A person sends it and handles pushback.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.