Send a feature shipped follow-up

Customers who asked for a feature are your best audience for launching it. A personal note closes the loop and builds loyalty.

Last reviewed October 14, 2026

Find who asked

Search your tickets and requests for people who raised it.

Open with the feature name and that it is live now.

Mention what they asked for so the note feels personal.

Add a short help article or a screenshot.

Be honest if it covers only part of what they asked.

Invite a reply and tell them it will be read.

Only the people who asked, plus a general announcement for the rest.

Say what works today and what is still planned.

Yes, from your release note. Check the names and links before sending.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.