Send a certificate re-issue

Lost or misspelled certificates are common and easy to fix. A quick check and a clear reply turn a worried student into a happy one.

Last reviewed October 14, 2026

Confirm who they are

Match the request to the account that completed the course.

Make sure the course is marked complete before you send anything.

Ask how their name should appear and correct it before re-issuing.

Attach the certificate and share a link to download it again later.

If employers check certificates, explain how they can verify yours.

Record the re-issue in the ticket so the next request is quick.

Most schools allow it freely. Set a limit only if abuse becomes a problem.

Explain what is left and link the lesson where they stopped.

The download link can be. Name corrections usually need a person.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.