Send a backorder delay notice

Nobody likes a delay, but silence is worse. A short notice with a new date and a clear choice keeps most orders.

Last reviewed October 14, 2026

Lead with the new date

Put the new estimated ship date in the first line.

Give the real reason, such as a supplier delay, without excuses.

Let them wait, swap for a similar item or cancel for a full refund.

Say whether other items will ship now or together.

Tell them when you will write next, and do it.

Include the cancel link or reply instruction in the same note.

As soon as you know. Early notice reduces angry replies.

A small thank you for waiting can help, but a clear date matters more.

It can draft them. A person should confirm the new date.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.