Reply to an unexpected extra repair cost query

Extra costs feel like a surprise even when justified. A clear reply with evidence keeps trust.

Last reviewed October 14, 2026

Acknowledge the surprise

Say you understand it was unexpected.

Say what was found and why it matters.

List parts and labour separately.

Say what can wait and what is a safety issue.

Do not proceed until they agree in writing.

Yes. Keep it on the ticket.

Record it and explain the risk clearly.

It drafts the first reply. A mechanic confirms the finding.

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