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Guides

Reply to a viewing reschedule request

Viewings fall through when rescheduling is slow. A fast reply with options keeps leads warm.

Last reviewed

Confirm the original slot

Repeat the property and time to avoid mix-ups.

Offer alternatives

List two or three new slots.

Ask for confirmation

Request a clear yes on one slot.

Share access details

Give meeting point and ID needs.

Mention other interest

Say if others are viewing, to be fair and clear.

Send a reminder

Confirm the day before.

Questions

How many reschedules are fair?

Allow one. Ask for more notice after that.

What if they no-show?

Note it, and ask them to confirm next time.

Can the AI reschedule?

It offers your open slots. A person confirms the booking.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.