Reply to a trial pass enquiry

A trial pass is the first step to a member. A warm, clear reply gets them through the door.

Last reviewed October 14, 2026

Welcome them

Thank them for their interest.

List the classes, length and any cost.

Link the booking page or give the steps.

Give a short checklist of kit and items.

Ask them to complete any required forms.

Offer a short chat about membership options.

Choose what fits your model, and state it clearly.

Within the hour during opening hours.

It shares the steps and offers. A person books special cases.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.