Reply to a trial extension request

Extension requests signal interest. A quick, fair reply often turns a trial into a customer.

Last reviewed October 14, 2026

Thank them for the interest

Welcome the request.

Find out what they still need to evaluate.

Grant a set extension when there is a clear reason.

Confirm the exact date in writing.

Offer a short call or a setup guide.

Explain how to upgrade or export data.

One by default. More only when they are close to deciding.

No. A short conversation shows what they need.

It shares your policy. A person approves the extension.

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