Reply to a slow speed complaint

Speed complaints need facts, not a script. Asking the right questions first speeds up the fix.

Last reviewed October 14, 2026

Thank them for the details

Acknowledge the problem plainly.

Request a wired speed test and the time of day.

Say you are running remote line checks.

Describe typical and minimum speeds on their plan.

Say when you would book one.

Show the numbers and offer tips or an upgrade.

Only after wired tests. Do not assume.

It guides the checks. A person books visits.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.