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Guides

Reply to a seller verification request

Verification feels intrusive. A clear reason and checklist make it quicker for everyone.

Last reviewed

Explain why checks exist

Mention safety and payout rules.

List accepted documents

Keep the list short and exact.

Say how to upload

Link the secure upload page.

Give a timeline

State how long review usually takes.

Cover privacy

Explain how documents are stored.

Confirm the result

Tell them when they are approved.

Questions

Why verify sellers?

It protects buyers and meets payment rules.

What if documents are rejected?

Say why and how to resubmit.

Can the AI answer these?

It shares the checklist. A person reviews documents.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.