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Guides

Reply to a security deposit return query

Deposit queries carry legal deadlines. A precise, itemised reply avoids disputes later.

Last reviewed

Acknowledge the query

Thank them and confirm the move-out date.

State the timeline

Say when the deposit or an itemised statement will be sent.

Itemise deductions

List each deduction with a reason and cost.

Attach evidence

Share photos or invoices where you can.

Confirm where it goes

Check the forwarding address and payment method.

Invite questions

Offer a way to discuss any item.

Questions

How long do we have to return a deposit?

It depends on your local law. Check it and state the date.

Do we need receipts?

Keep them. Itemised evidence prevents most disputes.

Can the AI answer deposit queries?

It shares the timeline and status. A person approves deductions.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.