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Guides

Reply to a repair quote approval delay

Unapproved quotes hold up the workshop. A polite reminder with a clear deadline gets decisions without pressure.

Last reviewed

Restate the quote

Summarise the work and price in one line.

Explain the urgency

Say what the delay does to parts, bay time or safety.

Set a clear deadline

Give a date after which the slot or price may change.

Offer to answer questions

Invite them to call about any line they do not understand.

Make approval easy

Link a one-click approval or give a reply keyword.

Say what happens next

Confirm the next step once they approve.

Questions

How often should we remind them?

Once after two days, then a final note near the deadline.

Can we start without approval?

No. Always get approval before extra work.

Can the AI send reminders?

It drafts them. A person confirms the quote details.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.