Skip to content

Guides

Reply to a rejected marketplace listing

A rejected listing costs a seller sales. A named rule and a clear fix get them live sooner.

Last reviewed

Name the rule

Quote the exact policy that applied.

Point to the listing detail

Show which photo or line triggered it.

Explain the fix

Say what to change.

Invite a resubmit

Give the steps to submit again.

Offer an appeal path

Say how to challenge a wrong decision.

Keep the tone neutral

Avoid blame and stay specific.

Questions

Should rejections cite the policy?

Yes. A named rule avoids repeat questions.

How fast should review be?

State a target and keep to it.

Can the AI answer these?

It explains policy. A person decides appeals.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.