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Guides

Reply to a patch test question

Patch tests protect clients and your business. A clear reply makes the rule feel sensible, not strict.

Last reviewed

Confirm the rule

State that a patch test is needed before colour.

Explain why

One line on allergic reactions.

Say when to book

Give the lead time before the main appointment.

Say how long it takes

Keep it short, a few minutes.

Explain what happens if skipped

Say you cannot colour without a current test.

Offer the booking

Link the patch test slot.

Questions

How long is a patch test valid?

Follow your insurer and product advice. State it clearly.

Can we waive it for regular clients?

Only if your policy allows it. Most do not.

Can the AI answer this?

Yes, from your published patch test policy.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.