Reply to a noise complaint

Noise complaints are emotional and can affect your licence. A calm reply that shows action keeps relations good.

Last reviewed October 14, 2026

Acknowledge the complaint

Thank them and apologise for the disturbance.

Get the date, time and how long it lasted.

Look at the event log and any sound limits.

Give one or two changes you will make.

Give a direct line for the next time.

Check in after the next event.

Be sorry for the disturbance, and stay factual about the cause.

A manager, with the event log to hand.

It drafts the first reply. A manager decides on actions.

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