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Guides

Reply to a missed lesson notice

Missed lessons happen. A clear, kind reply keeps families on side and the diary full.

Last reviewed

Acknowledge the message

Thank them for letting you know.

State the make-up rule

Say whether the lesson can be made up and by when.

Mention any charge

Be clear if the lesson is charged or credited.

Offer new times

Give two or three options.

Keep it kind

Avoid blame, especially with parents.

Confirm the new slot

Repeat the date, time and format.

Questions

Should missed lessons be charged?

That is your call. State the notice period when booking.

How many make-ups are fair?

Set a limit per term and publish it.

Can the AI rebook lessons?

It shares your policy and links the booking page. A person confirms the slot.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.