Skip to content

Guides

Reply to a homework help request

Out-of-hours help can swamp a tutor. A friendly boundary protects your time and your students.

Last reviewed

Thank them for asking

They want to keep learning.

State what is included

Say whether messages between lessons are part of the price.

Set a boundary

Explain when you reply and how long it takes.

Offer a way to get help

Suggest a short extra session or a Q&A slot.

Point to resources

Link guides or practice material.

Stay encouraging

End on a positive note.

Questions

Should tutors answer messages between lessons?

Only within the limits you publish.

How do we charge for extra help?

Offer a short paid session at a set price.

Can the AI answer these?

It shares your policy and resources. Subject questions go to a tutor.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.