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Guides

Reply to a fee estimate request

Cost is the first question. A clear, honest estimate wins trust before the first meeting.

Last reviewed

Thank them for asking

Welcome the enquiry and confirm you can help.

Give a range

State a fee range or fixed fee for the type of matter.

Say what is included

List the work covered and what is extra.

Flag extra costs

Name court fees, searches and other disbursements.

Explain how you bill

Say whether fees are fixed, hourly or staged.

Offer a first call

Invite a short call to confirm the scope.

Questions

Can we give an exact price?

Only for fixed-fee work. Otherwise give a range and the factors.

Should we reply with rates only?

No. Explain what the client gets for the fee.

Can the AI answer these?

It shares published fees. A person confirms the quote.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.