Thank them for asking
Welcome the enquiry and confirm you can help.
Give a range
State a fee range or fixed fee for the type of matter.
Say what is included
List the work covered and what is extra.
Flag extra costs
Name court fees, searches and other disbursements.
Explain how you bill
Say whether fees are fixed, hourly or staged.
Offer a first call
Invite a short call to confirm the scope.