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Guides

Reply to a data export request

Export requests often come before cancelling. A fast, complete reply protects trust.

Last reviewed

Confirm what is included

List the data in the export.

Offer formats

Say which formats you can provide.

Give timing

State how long the export takes.

Use a secure channel

Deliver through a signed link, not plain email.

Mention retention

Say how long data is kept after cancelling.

Offer help

Offer to answer migration questions.

Questions

Should exports be self-serve?

Yes where possible. It saves time and builds trust.

What if the request is for another person?

Verify authority before sharing anything.

Can the AI answer these?

It shares the steps. A person handles special requests.

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