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Guides

Reply to a coaching session reschedule request

Reschedules are routine for coaches. A fast, fair reply keeps clients engaged and your diary tidy.

Last reviewed

Acknowledge the request

Thank them for the notice.

Check your policy

Confirm the notice period and any fee.

Offer new times

Give two or three real alternatives.

Confirm the change

Repeat the new date, time and link.

Handle late requests kindly

Explain what applies when notice is short.

Note the next step

Remind them of any prep for the session.

Questions

How much notice is fair?

Twenty four to forty eight hours is common. State yours clearly.

Should late changes be charged?

Follow your terms and allow occasional exceptions.

Can the AI answer these?

It shares your policy. A person agrees the new time.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.