Reply to a class cancellation notice

Cancelled classes frustrate members. A quick notice with options turns the moment around.

Last reviewed October 14, 2026

Say it first

Open with the cancelled class and the time.

A short honest reason is enough.

Suggest the next class or a credit.

Say how credits or passes are returned.

One sincere line, not a paragraph.

Use email and your booking page notice.

As soon as you know. Members plan their day around it.

If you sell class packs, yes. Return the credit automatically.

It can draft it. A person confirms before it goes out.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.