Skip to content

Guides

Reply to a boarding vaccination proof request

Vaccination rules protect every pet in your care. A clear request, sent early, avoids stressful arrival-day surprises.

Last reviewed

Thank them for booking

Start friendly before the paperwork.

List what you need

Name the vaccines and the format you accept.

Give a deadline

Ask for proof a few days before the stay.

Explain why

Say the rules keep all the animals safe.

Offer help

Point to their vet or a simple upload link.

State what happens without it

Be kind but clear that the stay cannot start.

Questions

Can we accept a photo of the record?

Yes if it is legible and shows dates and the vet name.

What if a vaccine is a day out of date?

Follow your written rule and apply it to everyone.

Can the AI check records?

It shares your requirements and upload link. A person checks the document.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.