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Guides

Handle a request to pause a project

A paused project leaves your calendar and cash flow exposed. Agree the terms of the pause before work stops.

Last reviewed

Acknowledge the reason

Respond kindly, whether it is budget, timing or a change of plan.

Confirm what stops

Say which work pauses and what is already in progress.

Settle outstanding invoices

Bill for work done so far before pausing.

Set a pause window

Agree a restart date or a review point.

Explain how restarting works

Say how soon you can resume and whether the schedule or price may change.

Put it in writing

Send a short summary the client can confirm.

Questions

How long can a pause last?

Pick a limit, such as 60 days, and agree a review date.

Should we charge a restart fee?

Only if you must reorganise your schedule. Say so up front.

Can the AI handle this?

It can draft the reply. Terms and pricing need a person.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.