Handle a damaged subscription box claim

A damaged box feels personal because it was meant to be a treat. Fix it fast and make it right.

Last reviewed October 14, 2026

Apologise first

Say you are sorry the box arrived in that state.

Request one clear photo of the box and contents.

Replace the damaged item, send a new box or add credit.

Do not ask for a damaged item back if it is low value.

Give a ship date or credit amount.

Share the report with your packing or carrier team.

Replace when you can. Offer credit when stock is gone.

Be flexible for loyal subscribers. Set a firmer rule for repeat claims.

It can ask for the photo and explain the options. A person approves the fix.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.