Skip to content

Guides

Handle a cohort schedule change

A schedule change is easy to accept when it is announced early and clearly. A short note with the new time and the options keeps your cohort together.

Last reviewed

Lead with the new time

Put the new date, time and time zone in the first line.

Say why in one sentence

Give the real reason, such as an instructor illness or a venue change.

Offer options

Say whether there is a recording, a make-up session or a spot in another cohort.

Send it everywhere

Email, community and calendar invites should all say the same thing.

Answer the replies fast

Expect a wave of questions in the first hour and use a saved reply.

Confirm attendance

Ask students who cannot join to reply so you can plan.

Questions

How early should we announce it?

As soon as you know, and always before the first reminder goes out.

Should we refund students who cannot attend?

Offer a transfer or recording first, and a refund if neither works.

Can the AI help?

It can answer date questions from your page. Individual exceptions go to staff.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.