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Answer an SSO setup question

SSO questions come from larger buyers. A clear, accurate answer speeds up a deal.

Last reviewed

Thank them for asking

Welcome the question.

List supported providers

Name the identity providers you support.

State plan requirements

Say which plans include SSO.

Outline the setup steps

Give a short list of steps.

Name who to involve

Mention their IT admin and your support contact.

Offer a setup call

Offer to help with the first connection.

Questions

What if we do not support their provider?

Say so plainly and offer alternatives.

Should security questions go to support?

Route detailed security questions to the right person.

Can the AI answer these?

It shares the docs. A person helps with setup.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.