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Guides

Answer an exam season booking request

Exam season is busy. A clear reply on capacity and options keeps demand manageable.

Last reviewed

Thank them for the message

Acknowledge the urgency.

Say what capacity looks like

Be honest if the diary is full.

Offer the best options

Suggest a waitlist, a group session or a short course.

State any exam-season rates

Be clear about any price differences.

Set expectations

Say what can realistically be covered in the time.

Confirm the next step

Link the booking or waitlist.

Questions

Should we promise results?

No. Promise effort and a plan.

Is a waitlist worth it?

Yes, cancellations are common before exams.

Can the AI handle the peak?

It answers capacity and price questions. A tutor confirms bookings.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.