Thank them for asking
It shows trust.
Be clear on limits
You are not a vet and cannot diagnose.
Flag urgent signs
Tell them to call a vet at once for an emergency.
Stay neutral
Avoid promising outcomes or comparing vets harshly.
Answer a vet referral question
Clients trust you with their pets and will ask for more than grooming or boarding. A careful reply helps without overstepping.
Last reviewed
Questions
Can we give health advice?
No. Share observations and send them to a vet.
Should we list partner vets?
Yes, if you disclose any relationship.
Can the AI answer these?
It shares your approved list and the emergency line. Health questions go to a person.
Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.