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Answer a vehicle collection time question

Customers plan their day around collection. An honest window and a promised update avoids repeat calls.

Last reviewed

Give an honest window

Say when the vehicle is expected to be ready, not a best case.

Explain what could change

Mention parts, testing or extra findings.

Promise an update

Say when you will message if the time moves.

Confirm opening hours

State when keys can be collected.

Explain payment and paperwork

Say how to pay and what they take away.

Offer a text alert

Say you will message when the vehicle is ready.

Questions

What if the job runs late?

Message as soon as you know and give a new window.

Can we hold the car overnight?

Say whether you can and any storage charge.

Can the AI answer these?

It shares hours and the booked window. A person confirms the actual status.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.